Speaking Spaniel personalised one to one programmes for spaniels, cockapoos & other spaniel cross breeds from 8 weeks
Covering Oswestry, Chirk, Gobowen, Ellesmere, Welshpool the North West Shropshire & Welsh border towns & villages (SY 10,11,12, 21,22 & LL 14 & 20 Postcodes)
Speaking Spaniel personalised one to one programmes are carried out by Gill Gallagher trading as Allsorts Dog Behaviour Care (business operator as registered by the HMRC)
All programmes must be paid in full for within 24 of the booking being confirmed via email (unless a delay has been discussed and agreed in writing by Gill). If the payment is not received within 24 hours of booking confirmation being received without any explanation the whole programme may be cancelled
Cancellations or Rescheduling – 48 hours notice is required to reschedule
Cancellations within 48 - 24 hours could possibly rescheduled if a suitable date can be agreed by both parties
Cancellations of less than 24 hours will only be rescheduled at the discretion of Gill. This will include serious family & dog illness or situations. Otherwise will be forfeited.
Sessions may be rescheduled if Gill decides it will be dangerous for you or your dog usually due to abnormal weather, conditions this applies when the ground is very wet & slippery or the temperature is too hot or cold for the welfare of all parties. Sessions will take place in the rain unless it is torrential or unseasonal
If Gill has to reschedule due to illness or serious family issues you will be notified via phone or text message as soon as the decision has been made.
Refunds would only be given in extreme circumstances and at the discretion of the Gill operator and requests need to be made in writing
Speaking Spaniel reserves the right to cancel any programme (at any time & with immediate effect) if any dog or the family are not responding or committed to the programme, and/or by the continuing of the programme is deemed, by her to constitute a risk to the family, the dog, Gill or a third party. The remainder of the fee will be refunded in this case.
Gill Gallagher will apply personal and professional judgment to cut short a session, if necessary. Reasons could be because of extreme weather conditions; including, but not limited to excessive heat, torrential rain, thunderstorms and snow/ice. Also, if there is an issue of safety to you, your dog, Gill, members of the public or other animals In such circumstances Gill will make the decision to reschedule the session (either complete or partial)
Although we cannot guarantee a 100% success rate with our training methods however, we have a high success rate with previous clients who follow and practice our methods in the long term.
Gill is an advocate for gentle and rewarding methods of training which may not be instant and take commitment from you to work with your dog and follow the instruction given in the long-term without use of any aversive training methods.
Speaking Spaniel or Gill will not use or condone the use of electronic collars, prong collars or other pain emitting equipment or the use any force physically or verbally towards dogs. If these are used during the period of the working relationship and a guarantee made that they will not be used again the programme will be terminated with immediate effect and no refunds given.
All dogs that are known to bite other dogs or cause injury to people or other animals will be required to wear a muzzle and or other safety equipment. If you would like help to get your dog used to muzzles or any other safety equipment prior to the programme commencing Gill can help via a video consultation.
Speaking Spaniel take no responsibility for dogs who are not muzzled or are not following any specific safety instructions given when working outside of our session. Failure to wear a muzzle or any other safety equipment in all situations when instructed to will result in termination of your programme with immediate effect and no refunds given.
Allsorts Dog Behaviour & Care (business operator) & Gill Gallagher carry comprehensive insurance; however, any accident or injury during training sessions may not be covered if you have failed to use appropriate equipment or follow all given advice.
Dogs must be always kept under control as instructed when we enter your premises and when under instruction by Gill at their field or a public space. Failure to do so and any injury caused by your dog being out of control will be your full responsibility.
In some cases, we may use dogs or people to aid training where appropriate. You will be responsible for keeping your dog a safe distance away (as instructed by Gill) from them and if asked will need your dog to wear a muzzle during these sessions.
You may be asked by Gill to share success stories about your dog via social media and share photos. If not, a written request for photographs not to be taken or used is required on your booking form.
You may be asked by Gill if you are happy to write a testimonial.
You may be asked by Gill to report/check in regularly about your dog’s progress through either email, text, or by sharing on our Facebook page or respond to any communication from Speaking Spaniel (Allsorts Dog Behaviour & Care)
Your privacy and protection of yourself, dogs and your home
Any of the personal information we hold on file, is for Speaking Spaniel (Allsorts Dog Behaviour & Care's) records only. We do not pass any of your details to third parties of any kind and will only be used for passing information back to you. We comply with the strict laws following the GDPR 2018. All files are destroyed after 7 years from the last time a service was used by you.
We may take photos and videos during training sessions for learning and advertising purposes. We will do our best to not include your face, unless agreed beforehand. If you object to photos/videos, please mark as such on the booking form
Allsorts Dog Behaviour & Care is covered by a full business insurance including public & employee liability and professional indemnity . You have the right to view our policy at any given time.
Our insurance will only cover your dog and your home in the event of negligence by Allsorts Dog Behaviour & Care and only during the duration of the services. It is your responsibility to ensure your dog and home has adequate insurance and you follow all the safety instructions the coach issued to you. Allsorts Dog Behaviour & Care are not responsible for issues which occur outside of coaching sessions.